FAQ
Everything you might be wondering
And if something isn't here, just ask, only quick, straight answers.
- Is it worth the price?
- Most clients say they wish they had done it sooner. A closet that has a built in place for everything saves time and energy every morning, keeps you organized, protects the investment you've already made in your clothes, and removes the daily stress of not being able to find what you need. The systems are built around how you actually live, so you get to enjoy the benefits for a long time.
- Will I be judged?
- Never. Closets get messy because your life is full and it's hard to keep up with, not because you're bad at organizing. My job is to make the process feel manageable and even enjoyable. There is no shame, no pressure to change anything, just a practical system that fits your real life.
- Do I have to get rid of my clothes?
- Not at all. You decide what stays and what goes. I'll ask questions to help you think through what you actually wear and love, but the final decision is always yours. Some clients purge a lot, others purge a little, some purge nothing at all, and any of the above scenarios are perfectly fine. If purging is part of your goal, let's find a time that you're available so you can be there for atleast the first session as that's something that requires you. If you just want a third party looking at items that are broken or look heavily worn, I am happy to make a pile for those items for you to review at the end of the session so that you don't have to be present the whole time.
- How much work will I have to do?
- None, unless you want to. Most clients let me in, we talk for a few minutes, and they're back to what they were doing while I get the job done. Some are at work and give me instructions to get in without even being there. The only projects I would suggest you be available for are the wardrobe edit, or purging. I can walk you through it, but it's helpful if you're there for quick decisions and sorting.
- Will it actually stay organized?
- Yes, because the systems are designed for humans with full life's like yourself, not for a photo. I organize by category, color, and the way you naturally use the space on a busy week, so putting things back feels easy instead of like a chore. When life gets busy, the system should work with you, not against you.
- What if my closet is really messy or disorganized?
- That is exactly what I'm here for. Messy closets are not a problem, they're the starting point. I've worked with closets in every state, even closets spread out in the living room because the closet rod came down. The process is always the same, sort what you have, create a system that make sense, and that you can maintain on the busiest weeks.
- Is my home and information kept private?
- Always. What is in your home stays between us. Nothing is photographed or posted without your written permission, and when photos are shared, identifying details are left out. I am comfortable working unsupervised, I am used to being trusted with high-value wardrobes and personal items, and I am happy to work around codes, alarms, house managers, or an NDA if you prefer one.
- How much does a session cost?
- Sessions are five hours. The Curated Space is $500 for a single session, The Signature Transformation is $1,500 for three sessions, and The Concierge Experience is $2,500 for five. Every package works out to the same per-session rate, so you are choosing how much of your home we finish, not a better deal. Payment is collected when you book, so there is nothing to handle on the day.
- How many sessions will I need?
- A small closet or single trouble area usually fits in one 5-hour session, which is The Curated Space. A medium closet or a few small spaces is typically The Signature Transformation (three sessions). Two his-and-hers closets with drawers, multiple closets, or a full multi-space project are best suited to The Concierge Experience (five sessions). Not sure? Book a complimentary 20-minute call and we'll help you choose.
- Is there a sales call first?
- No. Choose your session length, pick a time, and pay online. If you would like to hop on a call to figure out which package fits your needs we have a complimentary 20-minute call available where we would be happy to estimate which package is best for your needs, but it's never required.
- Can't I do this myself?
- You absolutely can, and many people do. What I've found with most of my clients is that their time and peace is more valuable than taking on this project themselves. Most people doing the work themselves will either partially finish an organizing/unpacking project or take months to finish it, leaving them to endure the disorganization for too long. If you're emotionally drained looking at the project it's probably time to delegate. Hiring us will help you find peace in your space faster and see possibilities in your space that are hard to spot when you're staring at your own closet every day. I bring an outside eye, a system, and the hands-on energy to finish the job in one focused session instead of a string of weekends.
- Will I have to buy a lot of products?
- Have to, never, we will more than likely recommend quite a few. We can often make a big improvement using what you already own. Most of the time I will recommend adding products to purchase for the optimal organization system. Matching and thin hangers make a noticeable difference for space optimization and a serene feel. Bins and containers help to create a system that is shockingly easy to maintain. I'll recommend exactly what fits your space and your style. If you choose The Curated Space or The Signature Transformation we will create a list of recommended products for you to buy that maximize your space and fit the items you have. The Concierge Experience includes sourcing and invoicing you for organizational products and styling items.
- Should I clean or buy bins before you arrive?
- Please don't. Sorting is part of the work, and buying product before we measure and know what we need storage for almost always means returns. A lot of clients who have bought products prior end up returning because the bin or solution wasn't right for the items they needed to store. If you have existing products you would like to work in we're happy to bring those into the mix where they fit. We'll recommend exactly what fits, works well for the items you have, and fits the aesthetic of your space.
- Who will be in my home?
- Jenni, and only Jenni. Closet Coach & Company is a one-person studio, so the person you book is the person who shows up. As we expand in the future there will be training and intentional hiring to ensure the experience you get with us is always the same or better and more efficient.
- Do I need to be home during the session?
- You do not. It helps to be available at the start for a quick walkthrough or near the end for any wrap up questions, but we work around your schedule and what works for you. You can be with me the whole time, or not at all. If you want to give input but can't make it in person, I will send you a form with the same exact questions I would ask you in person so that I'm organizing systems that fit your lifestyle and the way you use the space every day.
- What happens to items I don't keep?
- We will take one car full of donations per session to Thrift Smart on Nolensville Pike in the name of Safe Haven, a local non-profit eliminating homelessness for families in Middle, TN. If you would like to intentionally donate your items to another donation location within a reasonable driving distance we are happy to take to your location of choice.
- What areas do you serve?
- Nashville, Belle Meade, Brentwood, Franklin, and the surrounding Davidson County and Williamson County areas, anywhere within a 45-minute radius of Nashville. Travel to your location is included within that radius, and rates apply for travel beyond that.
- Do you work outside of Nashville, TN or Franklin, TN?
- Yes, not a problem. Travel is included with no extra fees within 45 minutes of Nashville, TN city center. If you're outside of that radius, the cost for travel will just be our time at the effective hourly rate for your package for anything above 45 minutes. If you are booking more than 45 minutes outside of Nashville, please reach out to concierge@closetcoachandcompany.com or feel free to book a free 20-minute consultation to discuss before booking so that we can make sure to block extra travel time before and after your appointment.
Make it easy to book
Pick a time. Pay online. Breathe easier.
No sales call, no estimate visit, no pressure. Choose the package that fits your project, select your date, and pay when you book. That's it.
Packages from $500 · Five-hour sessions · Serving Nashville, Davidson County, and Williamson County, TN